Jagware Software Refund Policy

Jagware Software is a well known brand data utility and email migration department with over 11 years of experience serving a diverse range of industries globally. As a market leader, we value our user satisfaction, so, we offer a 30-days money back guarantee to all our clients. The money back guarantee is a full refund with no fees.

To ensure our clients are fully satisfied with our services, we offer a 30-day money-back guarantee. If you are not satisfied with your purchase, we will provide a full refund without any fees or deductions.

We have established this policy to facilitate refunds in appropriate circumstances. It applies to all our clients, regardless of their geographical location. This document does not affect any statutory rights you may have as a customer, such as rights under consumer contracts.

If you do not have any other legal rights to return a product and receive a refund or exchange, you will still be entitled to return a product to us and receive a refund under this policy if we receive the refund request within 30 days of purchase. To take advantage of your rights under this policy, the following criteria must be met:

Criteria for Refund

The demo version of the software worked as advertised, but the licensed version failed to perform as expected. Before claiming a refund, you must discuss the specific issue with our technical support team and allow them to attempt to resolve the issue.

Our support team may request a remote session or test credentials to investigate the issue. If our technical support team is unable to resolve the issue, a refund will be processed.

Remote Session

To resolve technical issues, we may request that users download remote tools like TeamViewer and share their TeamViewer ID and password. Our trained professionals will not make any changes to your computer without your consent. Our support team will only test the software during the remote session, and we do not copy or transfer any data.

Any credentials or files shared with us will remain confidential and will not be disclosed to any third party. After resolving the issue, all files sent by customers will be securely disposed of. If needed, we can provide a Non-Disclosure Agreement for file sharing.

Refunds Not Applicable in the Following Circumstances

Desired Features Available in Another Version of the SoftwareWe offer demo versions of our software on our website. We advise users to download the free demo edition to test its functionality. The demo version is a limited version of the full license and allows users to evaluate the software's features. Different software licenses may have different features, which are detailed on the product's purchase page. If you have purchased a basic version of the program and require features available only in another version, the refund policy does not apply. In this situation, we can assist you in upgrading the license by covering the cost difference.

Non Cooperation With the Technical TeamIt's crucial to describe proper and complete issues that you are facing with the software program and let the support team fix the issue. If you are not willing to contact support or explain the problem you are facing or will not let the support team to fix the issue, we will not be able to provide a refund.

Delay in License Delivery

We deliver your license electronically to your email address within 15 minutes after a successful transaction. In case of Paypal payments license delivery takes upto 1 hour. In case the license is not delivered to your registered email address, we recommend you to contact us via live chat or email. Electronic license delivery may fail/ delay in the following circumstances.

• Email Communication with license information that contains download links and there may be changes if your email server recognizes the email as spam. We recommend you to check the spam/junk folder in case the email is missing from your inbox.
• If you have a strict spam filter in place with your email server then the email may get quarantined or rejected.
• License delivery may delay in case we face any server issues or system downtime.

Performance of the Software Program

Our Software program depends on various factors like system configuration, email server configuration, data file properties etc. Hence the speed/performance may vary system to system. In the case of web-based email clients, the email server may have a bandwidth limit for data transfer and the software program may show an error message or abort the transfer or may skip the email transfer. Example: Google Server has a bandwidth limit on daily download/upload data.

Reference: https://support.google.com/a/answer/1071518 Data Recovery

In the case of Data Recovery software programs, the possibility of data recovery cannot be committed. Users need to test the demo version of the program first and the software will show you case possible recoverable files with the size of the files. Once the desired files are located, users can purchase the license to save the files on your computer storage. Refund is not possible in the case the recovered files are corrupted.

Mac OS Versions

We have listed Our Mac software programs listed under macuncle.com domain and we have linked the software programs with this domain. This domain explores features of the Windows version and there may be changes in features of the Mac version. We recommend our users to connect with our support team or visit macuncle.com to know more information about the Mac version of the software program.

How to Get Refund

Once you purchase our software post running the trial version and the licensed version failed to deliver as advertised, you can contact our support immediately via live chat or email and describe the issues with screenshots or sample files. Our experts will analyze and try to fix the issue with your co-operation. If your team fails to fix the problem, we will refund the whole amount within 7 working days.

Email: support@jagwaresoftware.com

Online Chat - Live Chat

We believe in user experience and it's our responsibility to provide your excellent services even if your product doesn’t fulfill your needs.